Privacy Policy | Blindsand Brasserie | Melbourne Restaurant & Lounge

Privacy Policy Statement

Blindsand Brasserie is a premium Australian restaurant, cocktail lounge, and private hospitality venue. This Privacy Policy outlines the manner in which we collect, use, and protect your personal information when you interact with our restaurant, lounge, and related services, including reservations, private events, and adults-only offline poker nights hosted in our private lounge.

By engaging with our venue, making a reservation, submitting an enquiry, or using our website located at http://blindsandbrasserie.com/, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described below, in line with applicable Australian privacy laws.

Information We Collect

We collect personal information that you choose to provide to us when you interact with Blindsand Brasserie online, over the phone, or in person. This may include:

Details you provide when making reservations or general dining enquiries, such as your full name, preferred contact details, booking date, time, and party size.
Information supplied when booking private events, corporate functions, or celebrations, including company details, event objectives, and specific hospitality preferences.
Details you share when enquiring about our offline poker nights in the private lounge, including preferred dates, group size, and adults-only confirmations.
Contact details and optional preferences you provide when subscribing to our news updates or requesting information about seasonal menus, wine dinners, or special events.
Any additional information you choose to supply in free-text notes, such as accessibility needs, dietary requirements, or preferred communication channels.

We may also collect limited technical information when you browse our website, such as your browser type, device type, and pages visited, using cookies and analytics tools described further below. This information is collected on an anonymous or de-identified basis wherever reasonably possible.

How We Use Your Information

The information you provide to Blindsand Brasserie is used to support and enhance your dining and hospitality experience. We may use your personal information to:

Confirm, manage, and communicate about your restaurant reservations, including changes, waitlists, or special seating arrangements.
Coordinate private events, executive dinners, corporate evenings, and celebrations, including menu planning and bespoke service details.
Manage enquiries and bookings for our offline poker nights in the private lounge, including adults-only attendance confirmations and responsible entertainment requirements.
Personalise your experience with us, including recognising returning guests, honouring preferred dining times, and noting specific service preferences where requested.
Share operational updates such as opening hours changes, reservation confirmations, important policy changes, or responses to specific questions you have raised.
Analyse aggregated, de-identified usage trends to improve our website, hospitality offering, and service design.

We do not use your personal information to create betting profiles, gambling accounts, or any form of digital gaming profile. Our focus is strictly on restaurant, lounge, and in-venue hospitality experiences.

Data Security

We employ industry best practices to safeguard your personal information from unauthorised access, misuse, or disclosure. Measures we may use include access controls, secure storage environments, and reasonable technical and organisational safeguards designed for a contemporary hospitality venue.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to continually reviewing and improving our practices in line with Australian privacy expectations.

Personal data collected by Blindsand Brasserie will not be sold, rented, or traded to unaffiliated third parties. We only share personal information in the following limited circumstances:

When it is necessary to fulfil a specific request from you, such as coordinating with a trusted supplier for a private event or special celebration element.
With professional service providers who support our operations (for example, secure reservation platforms or email delivery providers), subject to appropriate confidentiality and data protection agreements.
Where we are required to do so by law, regulation, court order, or a lawful request from an applicable authority.

Any third parties engaged by Blindsand Brasserie are expected to handle personal information in a manner consistent with this Privacy Policy and applicable Australian privacy laws.

Cookies & Website Analytics

This website may use cookies and similar technologies to support a smooth and secure browsing experience. Cookies are small text files placed on your device that help the site remember certain information about your visit.

We may use cookies and analytics tools to:

Perform anonymous traffic analysis, such as understanding which pages are visited most frequently and how guests navigate our content.
Monitor basic website performance, stability, and security to ensure the site remains fast and accessible across devices.
Maintain core functionality such as form interactions and navigation preferences.

We do not use cookies for advertising, behavioural profiling, online gambling activities, or direct marketing purposes. You can usually adjust your browser settings to refuse or delete cookies, though this may affect certain aspects of your browsing experience.

For more detail on website cookies, you may also review our dedicated Cookie Policy.

Minors and Age Restrictions

Our venue and website services are intended solely for adults aged 18 and over, in accordance with Australian regulations for hospitality venues that serve alcohol and host adults-only entertainment.

Offline poker nights at Blindsand Brasserie are in-person, venue-based social evenings hosted within our private lounge. They are not online poker, not remote gaming, and do not involve digital betting accounts. Participation is restricted to guests who are 18 years of age or older, subject to venue rules and applicable Australian regulations.

If we become aware that personal information has been collected from a person under the age of 18 in connection with restricted services, we will take reasonable steps to delete or de-identify that information, except where retention is required by law.

Your Rights & Choices

You have choices regarding how your personal information is used by Blindsand Brasserie. Subject to applicable Australian privacy laws, you may:

Request access to the personal information we hold about you.
Ask us to correct or update information that you believe is inaccurate, incomplete, or out of date.
Request deletion or de-identification of your personal information where it is no longer required for our operations, legal obligations, or legitimate business purposes.
Opt out of non-essential communications or news updates, while still receiving essential booking confirmations and operational notifications.

To exercise these rights, please contact us using the details listed in the section below or via the channels set out on our Reservations & Contact page. When you contact us, we may need to verify your identity before actioning your request.

Contact & Policy Updates

If you have any questions about this Privacy Policy, wish to make a privacy-related complaint, or would like to request access to, correction of, or deletion of your personal information, you can contact us at:

Email: [email protected]

You may also reach us through the contact details published on our Reservations & Contact page, which provides our current venue address, phone number, and operating hours for Blindsand Brasserie in Melbourne, Australia.

We may update this Privacy Policy from time to time to reflect changes in our venue operations, legal obligations, or privacy practices. Any updated version will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your personal information.

This Privacy Policy is intended to complement, not limit, your rights under applicable Australian privacy laws.